1. Information We Collect
We collect personal information that you provide to us when you make a purchase, sign up for our newsletter, or interact with our website in other ways. The information we may collect includes:
- Name
- Email address
- Delivery address
- Billing address
- Phone number
- Payment details (processed by third-party payment processors)Purchase history
- Any other information you voluntarily provide to us
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including delivery and customer service.
- To communicate with you regarding your orders, promotions, and news related to our store.
- To improve our website and customer experience.
- To send you marketing communications, if you have opted-in to receive them.
- To comply with legal requirements and resolve disputes.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze web traffic, remember your preferences, and improve our site. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.
4. Third-Party Services
We may share your personal information with third-party service providers for the purpose of processing payments, fulfilling orders, and improving our website functionality. These providers are contractually obligated to protect your information and only use it for the purpose for which it was shared.
- Payment processors: We use third-party payment processors to handle your payments securely. We do not store or process your payment information directly.
- Delivery partners: We share your delivery address with delivery partners to fulfill your orders.
- Email marketing platforms: We may use email platforms to send you newsletters or promotional emails. You can unsubscribe at any time by clicking the unsubscribe link in the emails.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. When your information is no longer needed, we will delete it or anonymize it.
6. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information as soon as possible.
8. Your Rights
As a customer based in Bahrain, you have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information.
- Deletion: You can request that we delete your personal data, subject to legal obligations.
- Opt-out of Marketing: You can unsubscribe from our marketing communications at any time by following the instructions in the emails or by contacting us directly.
To exercise any of these rights, please contact us at customerservice@petiolefoods.com or call us +973 17264055.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. When we do, we will post the updated policy on this page with the new “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Information
If you have any questions or concerns about our privacy policy, please contact us at: